Urgent Care Hours

What We Treat

At Family ER + Urgent Care, we are available to treat all of your family’s unscheduled medical needs. For both emergency and urgent care visits, our Board Certified/Residency Trained Emergency Physicians, nurses, paramedics and radiology technicians are highly trained to deal with any situation.

We are conveniently located in Irving off MacArthur Blvd near Las Colinas, Valley Ranch, and Coppell.

Here is a partial list of common illnesses and conditions we treat:

Urgent Care

Sore Throats Most sore throats occur because of a viral infection like a cold or flu. A sore throat that is not accompanied by congestion or cough may be from strep throat, a type of bacterial infection. If you have a sore throat with a viral infection, you can use over-the-counter medications to get relief from the pain and to reduce your cough. If your sore throat lasts more than a few days, you have a fever greater than 101°F for more than two days, or it is accompanied by a rash, see your doctor for treatment.

Sinusitis is an inflammation of the sinuses that can either be temporary (acute), ongoing (chronic), or recurrent in which numerous attacks occur throughout the year. You may develop sinusitis when cold or allergy symptoms cause the sinuses to become blocked with mucus and germs grow there causing an infection. Sinusitis may cause you to feel like your face is full, cause pain between your eyes, and make you feel stuffy and congested. Depending on the cause of your sinusitis, treatment may include taking decongestants, antibiotics, antihistamines or antifungal medications.

Colds and Flu Both colds and flu are caused by viruses and both have a number of symptoms in common. With either condition, you may experience a sore throat, congestion in your head and/or chest, a runny nose and cough. With the flu, you may also have achy muscles, a headache and fever. Over-the-counter medications can be used to treat cold symptoms while doctors have access to antiviral medications today that can alleviate or reduce flu symptoms.

Medication refills are only offered in our urgent care and are not considered emergencies. However, if you find yourself visiting the area on a business trip and you forgot your prescription medications for high blood pressure, or diabetes, come to our urgent care for a temporary prescription until you get home.

Urinary infection is an infection of the urinary tract can affect either the upper tract, the lower, or both. The upper urinary tract is composed of the kidneys and ureters. Infection in the upper urinary tract generally affects the kidneys and may cause fever, chills, nausea or vomiting. The lower urinary tract consists of the bladder and the urethra. Infection in the lower urinary tract can affect the urethra or the bladder.

Ear pain is common in children and adults of all ages and it may be caused by a variety of things. You may experience ear pain in one or both ears, in the inner ear, or in the outer ear. Ear pain that occurs with a cold will normally go away on its own but an earache that continues should be diagnosed by the doctor. Finding the cause of your ear pain will determine the appropriate treatment for relief.

Dental pain is also known as a ‘toothache.’ Dental pain can include a sharp or dull pain in or around a tooth. The most common cause of a toothache is a dental cavity as a result of tooth decay. Dental pain can be caused by cavities, gum disease and/or could be the result of an injury or abscess of the tooth. Sometimes the pain can be caused by a problem that does not originate from a tooth or the jaw, like a sinus infection, shingles, or other diseases.

Minor Injuries and Wounds An injury is any type of damage to your body as a result of being hit, falling, being in an accident and many other things. A minor wound is a type of injury where the skin is partially broken. You can treat minor wounds such as scrapes, cuts or scratches that have minimal or no bleeding at home. Stop the bleeding using sterile bandages or gauze and then clean the area with clear water before applying antibiotic cream and bandages.

Small Cuts, Scrapes and Bruises Small cuts are wounds that go partially through the skin while scrapes occur when some of the skin of the surface is scraped off. Bruises are a different type of injury in which the skin is not broken but blood vessels below the skin are damaged and bleed into the skin resulting in the appearance of a blue, purple and then yellow color as the bruise heals. You may get any of these injuries if you fall. Treat small cuts and scrapes by rinsing the wound with clear water and applying antibiotic cream and treat bruises by applying ice packs frequently.

Insect Bites The majority of insect bites you receive during your lifetime will be harmless other than causing temporary, minor redness, inflammation and itching. Antihistamine lotion and hydrocortisone lotion can be used to reduce these symptoms. When an insect bites you, it injects venom into the bite which can cause an allergic reaction. If you develop a fever, feel fatigued, or have body aches or a rash following a bug bite, go to your doctor.


Severe Back or Abdominal Pain There are a number of conditions that cause severe back and/or abdominal pain. Any time you experience severe pain without knowing the cause, you should seek medical attention. It is also important to see a doctor if you have severe back or abdominal pain that is accompanied by chest pain, bloody stools or unusually heavy menstrual bleeding, or if there is any numbness in your arms or legs.

Eye or Head Injuries An injury to the head can cause brain damage that also impacts the way your eyes work. Although your eyes may not have been injured directly, the part of the brain that is responsible for vision may have been affected. Following a head injury, you may feel nauseous when you move your eyes or notice sensitivity to light. Your physician will probably test your vision even if you have sustained only a minor head injury such as a concussion.

Kidney stones symptoms can include mild to sharp pain in the side. They are caused by a tiny, crystalline mineral material formed within the kidney or urinary tract. Kidney stones form when there is a decrease in urine volume and/or an excess of stone-forming substances in the urine. Often, dehydration is the reason kidney stone develop.

Chest Pain, Heart Attack or Palpitations are the feeling that your heart is fluttering, skipping a beat or “running away.” You may experience palpitations if you have anxiety, are drinking alcohol or taking stimulants, or even from pregnancy. If you have palpitations accompanied by chest pain or you have a history of heart attack, you should get immediate medical help as this may be a sign of a heart condition.

Vomiting If you are like the majority of people, you have vomited at some time in your life. There are many reasons that you may vomit including motion sickness, a virus, heart attack, gallbladder disease, or pregnancy. In most cases, vomiting is harmless but persistent vomiting may be a sign of a more serious condition such as a concussion, appendicitis, or cancer. You should go to a doctor if vomiting persists for more than one day or for more than six hours in children or any time there are signs of dehydration such as dry mouth, dizziness or weakness.

Major/deep/facial lacerations happen when the skin is broken or cut. Any type of cut is a laceration. If it’s a minor laceration, cleaning and antibiotic ointment may be all that is needed. But for a deeper wound, which may include vuts in the muscle, laceration repair may be required. Laceration repair is the act of cleaning, preparing, and closing the wound. In order to prevent infection and scarring, cleaning and preparing a laceration is critical. Cleaning not only washes away dirt, but also removes the germs that could trigger infection. Cleaning is done in the same manner regardless of the technique that will be used for wound closure. Preparation is done to even out jagged edges so that scarring may be less noticeable. Stitches are used to close the wound.

Asthma and Breathing Problems People with asthma have irritated, highly sensitive airways that lead to breathing problems. If you have asthma, colds, respiratory viruses, and allergic reactions may cause your airways to narrow so that breathing becomes more difficult. Treatment for the irritation in your airways is the primary goal to managing asthma and preventing damage to the lungs.

Bleeding; Major Wounds A major wound occurs when damage from an injury extends below the surface of the skin and there is severe bleeding, signaling an emergency situation. To aid a person with a major wound that is bleeding, call 911 immediately. If bandages, towels or other clean, absorbent materials are not readily available, use your hands to apply direct pressure for 15 minutes or until the EMT arrives to take over treatment. Never try to remove embedded objects in a wound and don’t remove soaked bandages before applying clean ones.

URI is an Upper Respiratory Infection. These types of infections are common and can sometimes be the result of a cold or flu and even sometimes allergies. It is an infection of the upper part of the respiratory system which is above the lungs. An upper respiratory infection can be due to any number of viral or bacterial infections. These infections may affect the throat, sinuses, larynx, trachea, or bronchial tubes.

Strokes or Seizures A stroke occurs when the blood supply to the brain is interrupted, causing cells to die, resulting in brain damage. There is a possibility that you will have a seizure within a few weeks after a stroke because of the damage to the brain. You also have a smaller chance of having multiple seizures and/or developing epilepsy. If you have a seizure, it may occur as a temporary inability to think, a tingling sensation, or severe shaking and a loss of consciousness.

Other Services

Imaging Capabilities include:
CT Scan (16)
Digital X-Ray

Lab Testing:
Rapid Strep
Cardiac Enzymes
Urine Drug Screen
Complete Blood Counts
Liver Function Test
Kidney Function Test

Other Lab Testing:
Influenza A/B
Pregnancy Testing
Metabolic Profiling
Blood gases
Mono Spot

Our Hours

Emergency Room Hours
24 hours a day / 7 days a week

Urgent Care Hours 
Monday – Saturday
8am – 8pm

Noon – 8pm